Saying what they do and doing what they say

On a claim for an accident where the cause was the other party, and therefore the possibility of refund of our excess was possible, OutSurance stated this possibility and did exactly that. The claim was handled quickly, efficiently, and completely and within days of the paperwork being completed from the repair, the excess had been paid into my bank account. Thank you for your professional, positive, decisive and prompt action on the completion of this claim.