Same problems with outsurance continue

Last year I took out outsurance cover on my vehicle and was happy about the service of outurance then on the end of July their was a problem at the bank and pay ment did not go through instead of contacting me and sort out the problem (I wasn't aware of the problem) they simply send me a email And said they cancelled my policy I rep**** on there email regarding the matter and they rep**** with This is not the platform please phone customer care wich I did without any success Now this year 31 may they contact me and ask me to come back to outsurance I must give them another chance Wich I did but up till now I did not received the email with my policy details as promised or the information to do the pre inspection of the vehicle there was supposed to deduct from my bank account R22 portion of my monthly payment on the 3o of June 2023 and then the full payment on 31 July 2023 The payment of June was not even deducted from my bank account on the 30 of June Try to phone them is a big problem I don't even now what my policy number is