DA
Darryl A

1 reviews | Active since Jan 2022

25 Sept 2025, 17:30

Sam Mabuza for Best retention Agent Never!!!!!!

Saturday I bought a brand new car after trying numerous times to get hold of my own insurance company Sanlam, I then received a call from OUTsurance ( what a disgrace!!!!) I was quoted an amount of R1470+- . I received my policy schedule, I noticed that my address was captured incorrectly, I then made contact with them and advised that my address was misspelled and instead of Cape Town ( Souther Suburbs) it gave Morreesburg well after having a discussion with them to correct it they gave me a quote of R2700+- to which I declined I received a call from Sam Mabuza who promised that it will get sorted however I told them it’s best to cancel she pushed and pushed and I was persistent that I want to cancel, however she said let me sort it out and I will get back to you (lo and behold she called me on 25/09/25 @ 17:15 and told me She has great news after I told her that Santam came in with a much better offer she went on a rant how she worked for Santam before and how **** Santam was ( Mud slinging is not allowed in the Financial field) Yet she started to feel a bit touched by me wanting to cancel, because she could not better my quote well She went on telling me how sorry I was going be for Leaving OUTsurance and how Santam is a **** Company ( OUTsurance great Customer care) I now want a call from a senior and I want to cancel all my policies with you from life cover to vehicle insurance ( Seems you do always get something out Like Attitude)

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Replies (3)
DA
Darryl A's update25 Sept 2025, 17:34
Reviewer Update
Oh did I mention she dropped the call
On me after I told her not to get her person feelings involved OUTsurance has already debited me for the week of the 20th to the 30 of September and now she is talking about a further debit this Company is a joke and the People whom you’ve employed is a joke I don’t want anything to
Do with you
DA
Darryl A's update26 Sept 2025, 09:36
Reviewer Update
Thanks to Wanita, Nikita and Robert for getting back to me Nikita was really pleasant to speak to, and managed to bring my Blood pressure all
The way down I suggest you get her involved in your Training Team Thank you OUTsurance for getting back to me it is Much Appreciated
OUTsurance
OUTsurance's reply26 Sept 2025, 11:03
Official
Good day Darryl, Your matter was reviewed, and our management team has been in contact with you.  Thank you for bringing this matter to our attention and we apologise for the poor experienceyou have received. This is certainly not the way we wish to do business.  We will take the appropriate action to ensure that this does not happen in future.  Regards, The OUTsurance Team