Sales practices....?

I am quite concerned and upset as a result of the interactions I have had today with an insurance brand that I had previously considered to be reputable. It appears as though ********* sales practices are underway which make me believe that it is really all about the so called “buck” for this company. My interaction with a salesperson highlights this point. A heavy “pitch “ was the fact that Outsurance had evolved its customer service standards to a point where I would receive the salesperson’s direct contact details, I would have an “account manager” and a direct person to contact within the org. This would beat the competition as I would not have to deal with automated voice prompts or anonymous agents within a call center. I mistakenly “fell” for this and was expecting email communication with these particulars as discussed. I eventually called Outsurance back to find that connecting directly with the same salesperson was not possible. Essentially I was blatantly **** too for the benefit of a “sale”. Trust is a hard thing to generate, especially in the insurance game. Mine with this company is most definitely *****ed and the new policy was cancelled.