NS
Nestor S

1 reviews | Active since Feb 2018

20 Feb 2018, 21:53

Sales consultant **** to me about specific cover to get a sale.

Spent my whole afternoon setting up insurance for my house over the phone with a sales consultant, the terms of which were changed after I received my contract via email.

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Replies (1)
OUTsurance
OUTsurance's reply21 Feb 2018, 15:03
Official

Hello nestor-swarts

It is imperative we provide correct advice to all clients at all times. Your feedback was therefore concerning and immediately investigated.

Our sales manager contacted you with an apology after having audited both calls our advisor had with you. She provided you with correct advice and we thank you for accepting our apologies for our error.

Regards

Dinky