1 reviews | Active since May 2024
*********** sales consultant
Will not recommend Outsurance to anyone.
Gave them a call for a quote on my new vehicle the sales consultant then pointed out that they notice I always request quotes from them but never accept the quote (I do not accept the quotes because it is higher than other insurance providers) I told the sales consultant my reason for not accepting the previous quote and then asked him if he could possibly forward the new quote to me then I can give them a call once I have the exact details of the vehicle like collection date etc.
I wanted to accept the quote they provided for my vehicle but then noticed they never emailed the quote to me and the consultant already noted that I did not accept after I asked him to email the quote.
Outsurance lost a client due to this service. Never have I experienced a sales consultant talking down on someone because they did not accept previous quotes. Surely we are allowed to request quotes to ensure we receive the service we want at a reasonable price?
I will not contact Outsurance again for any product.
Thank you for bringing the matter to our attention.
Our sales manager contacted you and your valid concerns were discussed. She sent you the quote via email and an internal discussion will be held with our advisor. We cannot ignore or condone poor service and again apologise for the experience.
Regards
The OUTsurance Team
Thank you for bringing the matter to our attention.
Our sales manager contacted you and your valid concerns were discussed. She sent you the quote via email and an internal discussion will be held with our advisor. We cannot ignore or condone poor service and again apologise for the experience.
Regards
The OUTsurance Team
