BS
Bilkish S
1 reviews | Active since Jul 2011
15 Sept 2025, 10:53
Sadly - Outsurance service is deteriorating
I have been an Outsurance client for over 13 years, and last week I called them to make a change to my policy. The lady said she would call me back in a day and never did - NAAZU UKAYE 2 days later I called again and spoke to another consultant Re-Zane **** He tried to help but didn't seem very keen on solving the issue.
My reason for posting this is that the service from Outsurance has deteriorated over the years. I remember when they treated their customers with so much respect and care that I used to keep their service even if the premium was slightly higher than others. I have now moved to Naked - their service seems so much better and more transparent.
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OUTsurance's replyOfficial
25 Sept 2025, 13:36Good day Bilkish,
Further to our initial response, our Client Care Manager, Trisha, has made several attempts to contact you without success. We do appreciate that you responded to her email and understand that you preferred not to discuss the matter further.
We’re truly sorry to hear that you feel let down by our service. Upon reviewing the communication history, we noted that Naazu also attempted to reach you but was unsuccessful. In such cases, an SMS or email should have been sent to ensure you were kept informed — we sincerely apologise that this step was missed.
It’s unfortunate to see that you’ve chosen to move to a different insurer. While we respect your decision, we genuinely hope to have the opportunity to restore your trust in us in the future.
Regards,
The OUTsurance Team
Further to our initial response, our Client Care Manager, Trisha, has made several attempts to contact you without success. We do appreciate that you responded to her email and understand that you preferred not to discuss the matter further.
We’re truly sorry to hear that you feel let down by our service. Upon reviewing the communication history, we noted that Naazu also attempted to reach you but was unsuccessful. In such cases, an SMS or email should have been sent to ensure you were kept informed — we sincerely apologise that this step was missed.
It’s unfortunate to see that you’ve chosen to move to a different insurer. While we respect your decision, we genuinely hope to have the opportunity to restore your trust in us in the future.
Regards,
The OUTsurance Team
OUTsurance's reply25 Sept 2025, 13:36
Official
Good day Bilkish,
Further to our initial response, our Client Care Manager, Trisha, has made several attempts to contact you without success. We do appreciate that you responded to her email and understand that you preferred not to discuss the matter further.
We’re truly sorry to hear that you feel let down by our service. Upon reviewing the communication history, we noted that Naazu also attempted to reach you but was unsuccessful. In such cases, an SMS or email should have been sent to ensure you were kept informed — we sincerely apologise that this step was missed.
It’s unfortunate to see that you’ve chosen to move to a different insurer. While we respect your decision, we genuinely hope to have the opportunity to restore your trust in us in the future.
Regards,
The OUTsurance Team
Further to our initial response, our Client Care Manager, Trisha, has made several attempts to contact you without success. We do appreciate that you responded to her email and understand that you preferred not to discuss the matter further.
We’re truly sorry to hear that you feel let down by our service. Upon reviewing the communication history, we noted that Naazu also attempted to reach you but was unsuccessful. In such cases, an SMS or email should have been sent to ensure you were kept informed — we sincerely apologise that this step was missed.
It’s unfortunate to see that you’ve chosen to move to a different insurer. While we respect your decision, we genuinely hope to have the opportunity to restore your trust in us in the future.
Regards,
The OUTsurance Team