Sad service

I have been a huge fan of Outsurance since moving there. Unfortunately however in the last while I have had assistance from some members of the 'D team'. I will not name the individual to save them the embarrassment. It was a week or so back and unfortunately had to accumulate the energy to find the log on details and write this. I specifically asked the fellow to log the call out under lady@Out and not under contents and have the idea after 3 or 4 calls that this was still not rectified! He also battled to understand the basics of arithmetic and how many vaild calls were left after deducting the current callout? He also failed to understand the concept of a calendar whereby November comes before December and even after hanging on for long periods his team leader seems to be of simlar understanding which is even sadder - please could someone with a better understanding of this call me.