Sad day.

It really saddens me to have to write this as I have been with Outsurance for many years and have never entertained receiving quotes from any other insurance company until now. Outsurance promised us cover on a particular item. When we claimed it was denied. Despite the numerous calls that we have had with staff at Outsurance, requesting the telephone recording in which these promises were made and being promised that we would receive these recordings this has not happened. My wife has spoken to numerous people as well as a supervisor and still no joy from Outsurance. We have been promised that a manager would call but have been waiting for more than two weeks and still no call. We have all the names of the staff that we have spoken to. We have never experienced such terrible service from Outsurance in the past. In fact I have given them very positive reviews on this platform in the past. Today I have started getting quotes from other insurance companies.