cD
cecilia D
1 reviews | Active since Feb 2024
12 Nov 2024, 15:47
****S
FEED CUSTOMERS LIES JUST TO GET A SALE, WHEN I SIGNED UP THEY TOLD ME MY BUILDING WOULD BE INSURED TWO WEEKS THERE AFTER IT WAS NOT. THEY ALSO TOLD ME I TOOK OUT THE FERRARI OF INSURANCE ANDMY PLANTS AND ANIMALS ARE COVERED, A FEW DAYS AGO [AFTER I ALREADY PAID MY PREMUIM] NOW MY PLANTS AND ANIMALS ARE NOT COVERED. I WOULD NOT RECOMENT THEM AT ALL
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
12 Nov 2024, 16:09Good day Cecilia,
Your review is most concerning. We don't blame you for sharing your dismay.
Our sales manager, Ash, listened to the call recording and we did provide you with incorrect advice. We will address the service transgression accordingly. Your policy has been cancelled and confirmation of cancellation has been emailed to you.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team
Your review is most concerning. We don't blame you for sharing your dismay.
Our sales manager, Ash, listened to the call recording and we did provide you with incorrect advice. We will address the service transgression accordingly. Your policy has been cancelled and confirmation of cancellation has been emailed to you.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team
OUTsurance's reply12 Nov 2024, 16:09
Official
Good day Cecilia,
Your review is most concerning. We don't blame you for sharing your dismay.
Our sales manager, Ash, listened to the call recording and we did provide you with incorrect advice. We will address the service transgression accordingly. Your policy has been cancelled and confirmation of cancellation has been emailed to you.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team
Your review is most concerning. We don't blame you for sharing your dismay.
Our sales manager, Ash, listened to the call recording and we did provide you with incorrect advice. We will address the service transgression accordingly. Your policy has been cancelled and confirmation of cancellation has been emailed to you.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team