AO
Aly O
1 reviews | Active since May 2023
14 Jul 2023, 09:58
Running multiple unsuccessful debit orders and blaming it on their clients
They sold me cover but struggling to take their money yet I have submitted my bank statements to prove I have enough money for their premium to go of now they saying I don't have cover.
They don't have a manager to escalate to and this has been going on from the 4th of July...dont sign with outsurance as they don't honor their contracts
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OUTsurance's replyOfficial
14 Jul 2023, 16:11Good afternoon Aly O,
Further to our private reply, our client care manager Tiffany contacted you to discuss the concerns raised.
Your bank rejected the debit order and we have established that it was due to the absence of a debicheck approval.
You have informed us that this has now been approved.
Tiffany has informed you that the premium will be debited tomorrow and if successful cover will be active from today.
Regards,
The OUTsurance Team
Further to our private reply, our client care manager Tiffany contacted you to discuss the concerns raised.
Your bank rejected the debit order and we have established that it was due to the absence of a debicheck approval.
You have informed us that this has now been approved.
Tiffany has informed you that the premium will be debited tomorrow and if successful cover will be active from today.
Regards,
The OUTsurance Team
OUTsurance's reply14 Jul 2023, 16:11
Official
Good afternoon Aly O,
Further to our private reply, our client care manager Tiffany contacted you to discuss the concerns raised.
Your bank rejected the debit order and we have established that it was due to the absence of a debicheck approval.
You have informed us that this has now been approved.
Tiffany has informed you that the premium will be debited tomorrow and if successful cover will be active from today.
Regards,
The OUTsurance Team
Further to our private reply, our client care manager Tiffany contacted you to discuss the concerns raised.
Your bank rejected the debit order and we have established that it was due to the absence of a debicheck approval.
You have informed us that this has now been approved.
Tiffany has informed you that the premium will be debited tomorrow and if successful cover will be active from today.
Regards,
The OUTsurance Team