QF
QUANDO F
1 reviews | Active since Oct 2014
01 Mar 2023, 16:52
RUN AWAY FROM OUTSURANCE AND AUTO MAGIC.
I had a claim with Outsurance last year November, car was fixed and their panel beater failed to fix my boot and blamed an accident of the past which has nothing to do with the issue I have, I have sent them evidence in the form of the pictures clearly showing the cause of the issue from the last accident and they are still refusing and taking sides with Auto Magic which is their service provider,
Auto Magic fixed my car and put wires on the boot to close it, they did not tell me, I had to check it myself, all they were after is excess fee, fitted a bumper with one mud flap and kept quite, I had to check it and shiw them before they could buy another one threatning me that they will speak with the insurance first of which common sense should have told them thar both sides must have flaps. They also fitted a light with a gas faulty bulb, luckily my car was due for service following day of collecting which was repaired by TOYOTA.
IF you want peace of mind, run away feom Outsurance and Auto Magic as your panel beater.
Helpful (0)
Replies (4)0
Replies (4)
OUTsurance's replyOfficial
06 Mar 2023, 16:16Good afternoon Quando,
Thank you for your feedback.
Our client liaison manager Jo-anne has been in contact with you to explain the reasons for our exclusions.
Our decisions on claims are determined by industry experts.
Since you were not happy with our feedback, we have escalated the matter to our assessing manager who will be in contact with you.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our client liaison manager Jo-anne has been in contact with you to explain the reasons for our exclusions.
Our decisions on claims are determined by industry experts.
Since you were not happy with our feedback, we have escalated the matter to our assessing manager who will be in contact with you.
Regards,
The OUTsurance Team
OUTsurance's reply06 Mar 2023, 16:16
Official
Good afternoon Quando,
Thank you for your feedback.
Our client liaison manager Jo-anne has been in contact with you to explain the reasons for our exclusions.
Our decisions on claims are determined by industry experts.
Since you were not happy with our feedback, we have escalated the matter to our assessing manager who will be in contact with you.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our client liaison manager Jo-anne has been in contact with you to explain the reasons for our exclusions.
Our decisions on claims are determined by industry experts.
Since you were not happy with our feedback, we have escalated the matter to our assessing manager who will be in contact with you.
Regards,
The OUTsurance Team
QF
QUANDO F's updateReviewer Update
25 Mar 2023, 13:55So far still unhappy, was called by the assessor whom I've been struggling to get his details from Outsurance complaints department.
My car was assessed again and they advised me to log a new claim of which it's really not necessary at all and infact I don't have to unless they just want me to log a new one so they can take my excess fee and fix the car withou them paying a dime.
I have tried to call the assessor on the number provided on his email signature and did not go through, sent two emails with the person trying to assist coppied as well, and even called requesting to speak to him (the compaints consultant) and they just told me he's busy, they will ask him to call me back, till date he hasn't called me yet.
My conclusion based on all the evidence I have provided that shows the issue I am battling to get resolved is infact due to the last accident I had is that, Outsurance is simple not interested in assisting in this matter or they are scared of Auto Magic.
My car was assessed again and they advised me to log a new claim of which it's really not necessary at all and infact I don't have to unless they just want me to log a new one so they can take my excess fee and fix the car withou them paying a dime.
I have tried to call the assessor on the number provided on his email signature and did not go through, sent two emails with the person trying to assist coppied as well, and even called requesting to speak to him (the compaints consultant) and they just told me he's busy, they will ask him to call me back, till date he hasn't called me yet.
My conclusion based on all the evidence I have provided that shows the issue I am battling to get resolved is infact due to the last accident I had is that, Outsurance is simple not interested in assisting in this matter or they are scared of Auto Magic.
QF
QUANDO F's update25 Mar 2023, 13:55
Reviewer Update
So far still unhappy, was called by the assessor whom I've been struggling to get his details from Outsurance complaints department.
My car was assessed again and they advised me to log a new claim of which it's really not necessary at all and infact I don't have to unless they just want me to log a new one so they can take my excess fee and fix the car withou them paying a dime.
I have tried to call the assessor on the number provided on his email signature and did not go through, sent two emails with the person trying to assist coppied as well, and even called requesting to speak to him (the compaints consultant) and they just told me he's busy, they will ask him to call me back, till date he hasn't called me yet.
My conclusion based on all the evidence I have provided that shows the issue I am battling to get resolved is infact due to the last accident I had is that, Outsurance is simple not interested in assisting in this matter or they are scared of Auto Magic.
My car was assessed again and they advised me to log a new claim of which it's really not necessary at all and infact I don't have to unless they just want me to log a new one so they can take my excess fee and fix the car withou them paying a dime.
I have tried to call the assessor on the number provided on his email signature and did not go through, sent two emails with the person trying to assist coppied as well, and even called requesting to speak to him (the compaints consultant) and they just told me he's busy, they will ask him to call me back, till date he hasn't called me yet.
My conclusion based on all the evidence I have provided that shows the issue I am battling to get resolved is infact due to the last accident I had is that, Outsurance is simple not interested in assisting in this matter or they are scared of Auto Magic.
QF
QUANDO F's updateReviewer Update
30 Mar 2023, 17:57Hi all.
I want to express my gratitude to everyone involved in resolving this issue. The only reason I came here was to get someone who'll listen to my complaint and do something about it, that has been accomplished and I am grateful.
Outsurance came through again and regained my trust, leaving them was not really in my mind after such a long relationship with them and they have absolutely been good indeed, I can only speculate that there was lack of escalation to the right people to resolve this, should the 1st and 2nd line have escalated this to the next person, I would never have come here.
With that being said, I give them my 5/5 star rating for the way they came through to resolve this.
All the parties involved are communicating proffesionaly and are heading to the right direcrion.
Thank you.
I want to express my gratitude to everyone involved in resolving this issue. The only reason I came here was to get someone who'll listen to my complaint and do something about it, that has been accomplished and I am grateful.
Outsurance came through again and regained my trust, leaving them was not really in my mind after such a long relationship with them and they have absolutely been good indeed, I can only speculate that there was lack of escalation to the right people to resolve this, should the 1st and 2nd line have escalated this to the next person, I would never have come here.
With that being said, I give them my 5/5 star rating for the way they came through to resolve this.
All the parties involved are communicating proffesionaly and are heading to the right direcrion.
Thank you.
QF
QUANDO F's update30 Mar 2023, 17:57
Reviewer Update
Hi all.
I want to express my gratitude to everyone involved in resolving this issue. The only reason I came here was to get someone who'll listen to my complaint and do something about it, that has been accomplished and I am grateful.
Outsurance came through again and regained my trust, leaving them was not really in my mind after such a long relationship with them and they have absolutely been good indeed, I can only speculate that there was lack of escalation to the right people to resolve this, should the 1st and 2nd line have escalated this to the next person, I would never have come here.
With that being said, I give them my 5/5 star rating for the way they came through to resolve this.
All the parties involved are communicating proffesionaly and are heading to the right direcrion.
Thank you.
I want to express my gratitude to everyone involved in resolving this issue. The only reason I came here was to get someone who'll listen to my complaint and do something about it, that has been accomplished and I am grateful.
Outsurance came through again and regained my trust, leaving them was not really in my mind after such a long relationship with them and they have absolutely been good indeed, I can only speculate that there was lack of escalation to the right people to resolve this, should the 1st and 2nd line have escalated this to the next person, I would never have come here.
With that being said, I give them my 5/5 star rating for the way they came through to resolve this.
All the parties involved are communicating proffesionaly and are heading to the right direcrion.
Thank you.
OUTsurance's replyOfficial
31 Aug 2023, 13:48Good afternoon Quando,
We are glad that this matter has finally been resolved to your satisfaction.
Thank you for letting us know.
Regards,
The OUTsurance Team
We are glad that this matter has finally been resolved to your satisfaction.
Thank you for letting us know.
Regards,
The OUTsurance Team
OUTsurance's reply31 Aug 2023, 13:48
Official
Good afternoon Quando,
We are glad that this matter has finally been resolved to your satisfaction.
Thank you for letting us know.
Regards,
The OUTsurance Team
We are glad that this matter has finally been resolved to your satisfaction.
Thank you for letting us know.
Regards,
The OUTsurance Team