AG
Anne-Rika Giliomee

1 reviews | Active since Apr 2018

18 Feb 2021, 13:53

RUDE Sales Employee

This is a comment on ONE employee only. I do understand that working in a sales team in a call centre can be stressful, and I understand that targets have to be met, but I do believe that if you're going to be rude you should rather find another job.

I asked for a (as advertised) NO OBLIGATIONS quote for pet insurance. We have not yet made a decision, and when I was called yesterday I told the sales person that there are some variables that we need to take into account before me make a decision so I will get back to him once we know whether we will be making use of the insurance. I was friendly, open and honest. What did he do? Muttered 'Okay' rudely and put the phone down in my ear. This guy should perhaps rethink his career choice, Outsurance was my no 1 choice but is no longer. Imagine dealing with someone like him when submitting claims or when I have questions? NO THANK YOU.

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Replies (1)
OUTsurance
OUTsurance's reply22 Feb 2021, 09:00
Official
Good morning Anne-Rika 

We always appreciate feedback, albeit negative as this makes us aware of service  concerns we can address.

Our sales manager, Rarang has since been in contact with you to offer our apologies and to address your concerns in detail. She has also audited the relevant call you had with our advisor.

We assure you we will never accept unprofessional conduct and apologise for creating a poor impression.

Regards
OUTsurance