Rude customer service

I contacted Outsurance to get a quote for car insurance as i am looking for cheaper comprehensive car insurance. The consultant asked me "What am i looking for?" at the beginning of the call and I had responded "Comprehensive cover and cheaper insurance" she had interpreted it as " a reputable insurer " and I went with it. At the end of the entire process, the consultant offered me R2200 with R5000 excess. I am currently paying R1300 with R5000 excess. I notified her that I am paying less for my current insurance and she responds that " You did mention you wanted a reputable company" and goes on about the benefits Outsurance gives you over other insurers. She does put down my currently insurer, stating that Outsurance is advertised on T.V. and my current insurer is not and that I need to compromise, I cannot have cheaper insurance and a reputable company and I cannot have my bread buttered on both side. I was actually appalled at the unprofessional customer service and said that " Thank you, I will stay with my current insure" and she just cut the call. I found this to be very arrogant and unprofessional, firstly putting down another insurer, my current insurer is advertised on T.V. and is a reputable company as well, to tell a potential client that they cannot have their bread buttered on both sides and furthermore rudely and abruptly hung up the call without even a goodbye.