Rude and aggressive sales consultant for pet insurance

Item: OUTsurance
Rating: 2
Author: Wendy M

Called in for a quote for pet insurance and spoke to Dean Delaney.

I urge you, Outsurance, to listen to all the calls and I promise you you will find lots of room for training. The consultant is aggressive and rude. When, i the end I opted to not accept the cover, he literally "slammed the phone down". Not a good representation of how to start a business relationship, at all.

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Replies (1)

OUTsurance's replyOfficial

26 Apr 2022, 16:41

Good day Lee,

Thank you for bringing this matter to our attention.

Further to our private response, we can confirm that Collins our sales manager contacted you to address your concerns. We will address the matter accordingly.

We can confirm that you have accepted cover with Collins. A warm welcome to OUTsurance!

We do apologise for your initial experience with us.

Regards,
OUTsurance

OUTsurance's reply26 Apr 2022, 16:41

Official