Rude Agent!!!!

I called this morning to get proof of all the payments I've made during the last financial year for telex purposes. As I do every year. It was around 8:25am. I am still waiting on her email.

I spoke to a consultant, Modi. You could clearly hear there was connection issues on her side. So when I read info or confirmed something , I asked her just to confirm if she got the info to ensure she could hear me. But I had to basically beg her to confirm or speak when I confirmed info with her , she was so unresponsive. And when I did , she was so irritable and rude!!!! It was her tone, so unfriendly!! And when I repremanded her she got more irritated!! I understand that she had to raise her voice so I can hear, but it was her tone I wasn't happy about. This was by far the worse call experience I've had with this company. I've never experienced this level of service. What a way to start your day.