Routine maintenance - Make sure you maintain your pet as they will not cover

I have submitted my very first claim which was denied. I have a puppy who is showing some alarming signs of aggression to humans and other animals and I was recommended by the vet to have the dog sterilized in order to prevent this from escalating. As he is a thoroughbred I am very sad but I need to consider the safety of my family and we have grown very fond of him. I submitted a claim to OUTsurance with motivation from the vet and was flat out denied as this is routine care? Joining OUTsurance was the worst decision of my life. Easy to collect money but not so easy to pay-out. Please beware when joining OUTsurance because you will just get frustration out.