Roof, walls and floor for stand no 630 lerome thabeng section sau****rt North West. OT

I am not happy because I believed and trusted the person that sold me the house policy. I am suddened by their response critisizing my structure. I explained again that I am not a builder I wouldn't know if they faulted me or the house itself not unless that thing is visible to my eyes. My argument is based on failing to explain important clauses such as mine that the roof problem that I have and the wall cracks they are caused by improper construction. I feel ****** and badly treated because that was not thoroughly explained to me. For I believe if I had an understanding of that clause that I am reffered to in time of need. I would understand their desicion if I was beforehand asked for house varification documents or any structure approval questions like when was it approved and who. For now I understand they failed themselves for not doing it right Telephonically. May I not be accused for something that I didn't create. All I need is for them to honor our policy agreement and serve me with dignity. I have paid my premiums without fail and without explaining myself. For me they are to blame for not explaining further of the consequences that may jurpedise my claim in terms of documentation. I didn't refer back to all the documents that they send after our telephonic agreement I trusted and was happy for all I needed was my home to be insured I trusted them as they say they trusted me. At this moment I am desperate for their help as our agreement my question if they accuse my improper structure why didn't they send an assessor before hand if they were also true to themselves. For me this is unfair because now they deceded upon themselves to cancel my policy by August 2023. My argument is why do they take that decision on my behalf is it because of running away from their irresponsibility because of unexplained issues to the customer. All I need from them is to honor our agreement.