Roof repairs delayed for almost 3 months

Submitted a Claim on 2nd April 2020. Claim number *** . I am based in Witbank but a service provider in Pretoria was appointed to quote. Despite several calls the service provider failed to inspect and quote. Requested that a local service provider be used . He came in ,inspected and I was informed that he had already bought the material, thus expecting him to effect repairs immediately. Called Outsurance this morning , and was promised a response on Monday. Called the Assessor , Shalin but until now, no response. Can't imagine that emergency repairs to a roof will take almost 3 months to be completed. Up until now I have been very impressed with Outsurance,as vehicle repairs were quick and efficient. I usually turn down all other telephone canvassing by indicating that I am very happy with Outsurance and would not consider changing. However, after this experience I am really disappointed, more so because my home is in the market and potential buyers are turned off when they see sheets of plastic covering holes in the roof. Can someone please give this matter urgent attention. Thank you.