KR
Kyle R

1 reviews | Active since Dec 2011

03 Dec 2024, 09:06

Rogues, pathetic customer service

My car was repaired by Carello Auto, a panelbeater approved by Outsurance. I received my car back with more defects than it went with. The replaced parts are bent and broken, safety systems not working, window doesn’t go up. They clearly send you to fly by night places where they can save some money. They will not assist or help when the **** hits the fan, rather sit back while the customer is left helpless. Get insured elsewhere!!

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Replies (2)
KR
Kyle R's update12 Dec 2024, 08:11
Reviewer Update
Outsurance - spoke to Karmani, promised me this would be sorted out, now I’m just being ghosted. Their employee Faith is unresponsive, unhelpful and doesn’t respond to emails. So they literally did nothing to resolve the problem!
KR
Kyle R's update19 Dec 2024, 08:48
Reviewer Update
Seriously a Mickey Mouse Insurer, no responses to emails, “sorry people are on leave”, cars just sitting at panel beater. DONT waste your money on Outsurance- pay for a REAL insurer!