****** by Outsurance contractors

We had a problem with the spare bathroom drain last week Monday and Outsurance sent out plumbers to fix the problem. My wife & son were present at the time but were downstairs while the plumbers worked in the bathroom. On Saturday evening my wife wanted to clean her jewelry and discovered that there were a few rings, a watch, etc. were missing. These items of jewellery were in drawers in the main bathroom. My son and domestic confirmed that the plumbers were in the main bathroom where they had no reason to be. My wife contacted Outsurance today to log a complaint and spoke to Iris Behariral who first told her to contact the plumbers herself and later she informed my wife that we need to get the police out to investigate and get a case number. She is basically giving my wife the general run around, Outsurance sent their approved plumbers and now it is our problem that we were ****** by them. Until now I have been a strong supporter of Outsurance and always told people that it is the best insurance there is and we have never ever had a problem with a claim. Most of the time in the past the consultants that we dealt with went above and beyond is assisting us and resolving the claim professionally. But now it seems that Outsurance does not have a problem using dubious contractors that rob their customers. Are we supposed to accept the theft? I look forward to your response. I have provided my wife's telephone number as she is the person dealing with the claim.