jC
justine C
1 reviews | Active since Jan 2012
13 Nov 2018, 12:34
Roadside Assistance
I requested Outsurance Roadside Assistance on 11/11/2018. I waited about 30 mins and still no Roadside Assistance vehicle arrived to assist me. Their response time of 30 - 40 mins is too long. My concern is that during those 30-40 mins I could have been attacked or ******ed by *********. My concern is valid considering that the area where I broke down is a known crime spot. Outsurance also did not provide people to protect me against ********* while I was waiting for Roadside Assistance. In reality when I needed their help in an emergency, their Roadside Assistance was very disappointing.
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Replies (2)
OUTsurance's replyOfficial
14 Nov 2018, 15:08Hello desertdaisy
Thank you for sharing your service experience with us. At the same token, please accept our sincere apologies for not assisting you the way we should have.
We could have prompted you for more information of your immediate whereabouts and at least have contacted you throughout to make sure you are safe.
We will be discussing internal procedures to be implemented to ensure no client feels so destitute and petrified while waiting for assistance to arrive again.
Thank you for accepting our apologies.
Regards
Dinky
Thank you for sharing your service experience with us. At the same token, please accept our sincere apologies for not assisting you the way we should have.
We could have prompted you for more information of your immediate whereabouts and at least have contacted you throughout to make sure you are safe.
We will be discussing internal procedures to be implemented to ensure no client feels so destitute and petrified while waiting for assistance to arrive again.
Thank you for accepting our apologies.
Regards
Dinky
Best regards,
OUTsurance's reply14 Nov 2018, 15:08
Official
Hello desertdaisy
Thank you for sharing your service experience with us. At the same token, please accept our sincere apologies for not assisting you the way we should have.
We could have prompted you for more information of your immediate whereabouts and at least have contacted you throughout to make sure you are safe.
We will be discussing internal procedures to be implemented to ensure no client feels so destitute and petrified while waiting for assistance to arrive again.
Thank you for accepting our apologies.
Regards
Dinky
Thank you for sharing your service experience with us. At the same token, please accept our sincere apologies for not assisting you the way we should have.
We could have prompted you for more information of your immediate whereabouts and at least have contacted you throughout to make sure you are safe.
We will be discussing internal procedures to be implemented to ensure no client feels so destitute and petrified while waiting for assistance to arrive again.
Thank you for accepting our apologies.
Regards
Dinky
Best regards,
jC
justine C's updateReviewer Update
15 Nov 2018, 07:29The bad Roadside Assistance which I received only served to highlight that your Roadside Assistance is insufficient and that your call center agents are poorly trained.
It is easy to make promises of "internal procedures to be implemented" but whether this will be implemented in reality remains to be seen. I have lost so much confidence in Outsurance to the extent that I dread making another Roadside Assistance request to them.
jC
justine C's update15 Nov 2018, 07:29
Reviewer Update
The bad Roadside Assistance which I received only served to highlight that your Roadside Assistance is insufficient and that your call center agents are poorly trained.
It is easy to make promises of "internal procedures to be implemented" but whether this will be implemented in reality remains to be seen. I have lost so much confidence in Outsurance to the extent that I dread making another Roadside Assistance request to them.