1 reviews | Active since Jul 2016

21 Sept 2017, 22:34

RIPPING PAYING PEOPLE OFF

THIS SO DISGUSTING WHEN COMPANIES LIKE OUTSURANCE TAKING ADVANTAGE OF PEOPLE OF COLOUR. FIRSTLY THEY DEGRADED PEOPLE THROUGH THEIR ADVERTS. NOW THEY ARE RIPPING ME OFF WITH THE NEW POLICY SCHEDULE I HAVE JUST RECEIVED. WHEN WE BOUGHT THE HOUSE THE THE GAVE US A PREMIUM OF R588 BECAUSE THEY WANTED OUR BUSINESS, NOW THAT THEY HAVE OUR BUSINESS NOW THEY WANT RIPP US OFF. FROM R500 TO R800 THAT IS A *******, THE INCREASE IS BASED ON MY FREQUENCY OF CLAIMING, SO IF IAM PENALIZED FOR CLAIMING, SO WHY ARE WE PAYING FOR INSURANCE. INSURANCE COMPANIES JUST WANT TO MAKE MONEY BUT THEY REFUSE TO SPEND IT. OUTSURANCE WANT TO LOOK COULD IN THE PUBLIC EYE AND IN THE BACKGROUND THEY ARE *****ING OVER THEIR CLIENTS. WHY DON'T THEY COLLECT FOR THE 8% OF THE POPULATION THEY DULY REPRESENT, BECAUSE PEOPLE OF COLOUR DON'T MATTER TO THEM. I WANTED TO CANCEL BOTH MY POLICIES WITH THEM AND THEY HAD THIS BALCK LADY BY THE NAME OF TUMI CALLING EVERYDAY TO CONVINCE ME NOT TO CANCEL MY POLICIES. OUTSURANCE IS ESCALATING MY PREMIUMS BY R300 THIS IS A TOTALLY RIPP OFF. I GOING TO CANCEL BOTH MY POLICIES WITH OUTSURANCE BECAUSE THIS SHTI I CANT STAND WHEN PEOPLE OF COLOUR IS TAKEN FOR A RIDE BY COMPANIES LIKE THIS. I WILL NOT PAY THE R800 THEY WANT THEY ARE MAD THE INCREASE IS RIDICULOUS.

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Replies (2)
OUTsurance
OUTsurance's reply27 Sept 2017, 11:49
Official

Hello Netto-smith

The rerated premium was based on the 2 claims which you submitted coupled with the value of these claims we settled in your favour.

Our client care manager, Tumi explained this to you and you have since decided to cancel the cover. The confirmation hereof was sent to you earlier today.

Regards

Dinky

's update27 Sept 2017, 12:47
Reviewer Update
THIS IS THE **** I AM REFERRING TO. MY AGREEMENT WITH TUMI WAS SINCE THAT I AM PAYING MONTHLY IN ADVANCE ONLY CANCEL MY POLICY END OF THE SEPTEMBER BECAUSE I HAVE ALREADY PAID FOR THE MONTH AND THAT I WILL NOT MAKE SENSE WHEN I HAVE ALREADY PAID FOR THE MONTH. YES I HAVE FOUND ANOTHER INSURER WHICH WILL BE EFFECTIVE END OF SEPTEMBER 2017. SO TUMI WENT AND DID HER OWN THING. SHE DECIDED FOR HERSELF THE CANCEL MY POLICY WHILE I HAVE MADE PAYMENT. THE LETTER THAT I REQUEST WAS TO CONFIRM THAT MY POLICY WILL BE CANCELLED END OF SEPTEMBER, SHE WENT ON TO CANCEL MY POLICY WITH WITHOUT MY CONSENT, ACCORDING TO OUR CONVERSATION IS THAT MY POLICY WILL ONLY COME TO AN END AT THE END OF SEPTEMBER, SO WHAT IS SO DIFFICULT WITH THAT TO UNDERSTAND. IF YOU NEED THE RECORDING BETWEEN ME AND TUMI I CAN MAKE AVAILABLE REGARDING THIS CONVERSATION. I HAVE ALREADY PAID MY SO MY POLICY IS ACTIVE UNTIL END OF SEPTEMBER 2017.