1 reviews | Active since Jun 2013
********** by Outsurance again
<p>Bought a new car on Friday. Car model is very limited and therefore only a few insurance companies provide cover for it. Was therefore happy when Outsurance said they did cover it. I accepted an extremely high quote from them in order to be able to take the car away from the dealer late on Friday. Next day found insurance at HALF the price of Outsurance...! Cancelled with them immediately (12 hrs of cover) only to have my account debited for 60% of the monthly premium! Once again (I've had bad experiences before with them) I feel they have ****** money from me. I understand taking a fee for their trouble but not 60% of the monthly premium for 12 hrs worth of cover.</p>
Hi Donovan
Thank you for bringing the matter to our attention. We agree our Retention advisor was meant to discuss the refund and apologise for the service you described. Jeremy has since explained the way forward and we are pleased to know you were happy with the feedback.
Enjoy the rest of your day!
Regards,
Alet
Hi Donovan
Thank you for bringing the matter to our attention. We agree our Retention advisor was meant to discuss the refund and apologise for the service you described. Jeremy has since explained the way forward and we are pleased to know you were happy with the feedback.
Enjoy the rest of your day!
Regards,
Alet
