MvdW
Marc van der Walt

1 reviews | Active since Sept 2009

09 Oct 2020, 11:01

******* premiums and terrible claims service

Do your homework peeps. Wake up and smell the roses. Outsurance premiums are astronomical so that they can pay for all that advertising they do. And when you do put in a claim the first thing they say is 'Are you aware that you are going to lose your no claims bonus' to make you feel guilty. Then the assessor determines that the cost of the repair is just under the excess amount. Coincidence? No. It's all part of the ****.

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Replies (1)
OUTsurance
OUTsurance's reply13 Oct 2020, 14:29
Official
Good day Marc,

Following our private response to your complaint, we escalated the matter to Lerato our claims manager.

Lerato has been in touch with you to address your concerns and she has advised you that we will waive your excess. Lerato will remain in contact with you up until the claim has been finalised.

We do apologise for the initial disappointment and the inconvenience caused as a result.

Regards,
OUTsurance