1 reviews | Active since Sept 2016

19 Jun 2017, 17:07

******* on residential building insurance

<p>I have had a bond with FNB for about 25 years </p> <p>The last 0 -15 years has been just for the insurance with Outsurance of the residential property</p> <p>I have never in all these years had a call or a query from Outsurance regarding the valuation of the property or any changes that might have occered during this time. Also i have never queried the premium ( which is my mistake)</p> <p>Quite by chance I read an article about checking up on the insurance . I contacted by insurance broker an lo and behold thepremium is R 5,433 less than I was being charged by Outsurance,( the cover is the same and the excess is less) This to me is a huge diffrence which is a complete *******</p> <p>I have managed to change from Outsurance and have written this to warn anybody reading this to look and check their insurance regulaly </p> <p> </p> <p>Les Davis </p>

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Replies (1)
OUTsurance
OUTsurance's reply22 Jun 2017, 14:09
Official

Hi les-davis,

Thank you for bringing the matter to our attention. Hanlie our client services manager contacted you to discuss your concerns. She told you that the contact details we had for you had changed and that we were unable to get hold of you. Premiums are risk and profile dependent and unfortunately we were not able to give you a better deal.

Regards, Kelvin