1 reviews | Active since Jul 2014

21 May 2019, 19:00

Rip-off artists

Absolute *******. Increased my premium by 60% following a claim where the third party admitted liability and paid the claim in full these people are ********* charlatans.

0
Replies (3)
OUTsurance
OUTsurance's reply22 May 2019, 09:57
Official
Good day Alun,

We acknowledge receipt of your complaint. We have escalated the matter to a client services manager who will revert with feedback.

Sorry for the disappointment.

Regards,
OUTSurance

Best regards,

OUTsurance
OUTsurance's reply23 May 2019, 14:25
Official
Good day Alunm,

Thank you for your feedback. Pulane our client services manager contacted you to discuss your profile as well as the rerate in detail. There were several claims during the last year which had an impact on your premium increase.

We do apologise for the disappointment.

Regards,
OUTsurance

Best regards,

's update26 May 2019, 12:47
Reviewer Update
It is amazing that two claims were paid for in full by the third parties both of whom admitted they were at fault. So we even got our excess back on two of the "several claims". The facts are that we had only a single claim for a minor repair of less than R10 000 where my wife was to blame. I find it incredible that Outsurance punishes customers who were NOT to blame for an accident, recovered the costs of repairs from 3rd party insurers, and increase my premiums by 70% - how on earth you can justify punitive premium increases like this is beyond me. How you can hold customers responsible for accidents they were faultless in and apply punitive premium increases is astounding. Thankfully I have cancelled my policy and have gone elsewhere. Using the word "disappointment" is a euphemism. Pulane claiming the other insurers will triple my premiums in the next 3 months is a laughable, unprofessional, immature attempt to get me to leave my cover with Outsurance. As I said - a complete ripoff.