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LE
Lyn E

1 reviews | Active since Nov 2017

06 Jul 2021, 13:53

Ridiculously bad service

After 7 days of calling , talking to a million different people. I cannot get anyone of them to understand I need a quote for a new vehicle. I'm pulling my hair out. They are all brainless.

0
Replies (5)
OUTsurance
OUTsurance's reply06 Jul 2021, 15:11
Official
Good day Lyn,

Thank you for your feedback.

Kathrine our client services manager has been in contact with you to address your concerns. Your service experience is most concerning and certainly not the level of service we usually deliver. We will address the service transgressions accordingly.

We are sorry for the poor service experience.

Regards,
OUTsurance
LE
Lyn E's update10 Jul 2021, 08:57
Reviewer Update
But its still happening ????????????????
LE
Lyn E's update10 Jul 2021, 08:57
Reviewer Update
its still happening ????????????
LE
Lyn E's update12 Jul 2021, 11:25
Reviewer Update
Katherine is the one who admitted they had made a mistake but would not rectify it in my favour. Again this morning I had Henry Shongwe on the phone begging me not to go to ombudsman. What are they hiding
OUTsurance
OUTsurance's reply12 Jul 2021, 12:26
Official
Good day Lyn,

Thanks for your further feedback. 

Henry our retentions manager has been in contact with you to address your concerns. 

Regards,
OUTsurance