Ridiculous procedures for no claim letter

My vehicle was in an accident adn my claim is via the 3rd party - not my own insurer. i requested a no claim letter - instead received a no claim bonus letter. on enquiry i was advised by a claims advisor that i must first put through a claim with my insurer who will then reject the claim and thereafter a letter issued to me. absolutely ridiculous !!! why cant you just give me the letter - you should be glad I'm not claiming form you and make it simpler not more of a headache. then you send me a dozen e - mails saying you cant reach me, I don't want a conversation, just a letter. stop wasting my time!