PK
Paul K
1 reviews | Active since May 2012
08 Dec 2021, 14:13
Ridiculous Premium Increase
I received an email from Outsurance 3 weeks ago notifying me that my premium on a 2006 Hyundai Getz will be increased by TWENTY PERCENT from 01 January 2022. This is TOTALLY RIDICULOUS. Inflation is below 5% how can I as a pensioner be told to pay 20% more for a 15 year old car. I have sent FOUR emails in the past 3 weeks and had had NO RESPONSE from Outsurance. I eventually posted a complaint on their website and got a negative response informing me if I want to cancel my premium I can. This is so sad as I was happy with Outsurance BUT I am not willing to pay an additional 20% when my car is parked in a locked garage 80% of the time. As mentioned, I am a pensioner and don't travel much
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Replies (1)OUTsurance's replyOfficial
09 Dec 2021, 07:47Good day Paul,
Thanks for raising your concerns with us.
Mandi our retentions manager contacted you to address your concerns regarding the rerate. There are various factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Mandi was able to offer you a better premium and you were happy with his intervention.
We appreciate your loyal and continued support
Regards,
OUTsurance
Thanks for raising your concerns with us.
Mandi our retentions manager contacted you to address your concerns regarding the rerate. There are various factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Mandi was able to offer you a better premium and you were happy with his intervention.
We appreciate your loyal and continued support
Regards,
OUTsurance
OUTsurance's reply09 Dec 2021, 07:47
Official
Good day Paul,
Thanks for raising your concerns with us.
Mandi our retentions manager contacted you to address your concerns regarding the rerate. There are various factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Mandi was able to offer you a better premium and you were happy with his intervention.
We appreciate your loyal and continued support
Regards,
OUTsurance
Thanks for raising your concerns with us.
Mandi our retentions manager contacted you to address your concerns regarding the rerate. There are various factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc. Mandi was able to offer you a better premium and you were happy with his intervention.
We appreciate your loyal and continued support
Regards,
OUTsurance
