AP
Adele P

1 reviews | Active since Sept 2018

18 Sept 2018, 17:34

Ridiculous increase for being divorced

Ive been with outsurance for a year and was very happy, untill today. I wanted to add my Huawei p20 on my policy and after the lady confirmed and changed my details from married to divorce I was told there will be a pro-rata fee of R55 that will be deducted tomorrow for changing my details and my premium has now gone from R430 to R580.. When i was put through to another department for no apparant reason I asked the guy whats happening with my premium.. Hye stipulated that since I am no longer married but now a divorcee I am a higher risk, therefor the ridiculous increase in my premium.. Where as Budget and Dial Direct quoted me R340 and R390 on the same day on my insurance as a divorcee.. So just by me trying to get my phone covered through outsurance, I get *****ed over with this ridiculous story. I will be cancelling my policy with OUTSURANCE. I AM NOT A HAPPY CUSTOMER!!

0
Replies (1)
OUTsurance
OUTsurance's reply21 Sept 2018, 08:39
Official

Hello AdelePretorius03

We could have done so much better for you and apologise or not being informative and helpful enough.

Our client care manager contacted you. Thanks for affording us the opportunity to assist you.

Regards

Dinky