NX
Net X
1 reviews | Active since Jan 2013
26 Jun 2024, 21:27
Ridiculous increase
I have been a loyal customer for 13 years. My premium went up with R800 this month. That is a 25% annual increase. I checked my emails, I did not receive an increase letter. This is daylight *******! I am so disappointed in you and so upset. How do you increase my premium from R2900 to R3700???
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
27 Jun 2024, 08:45Good morning Net xx,
We acknowledge receipt of your complaint and are sorry to hear about your substantial premium increase. We have no intention of exploiting our clients but do understand an annual increase is never welcome.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
Our client care manager will call you to review your premium.
Regards,
The OUTsurance team
We acknowledge receipt of your complaint and are sorry to hear about your substantial premium increase. We have no intention of exploiting our clients but do understand an annual increase is never welcome.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
Our client care manager will call you to review your premium.
Regards,
The OUTsurance team
OUTsurance's reply27 Jun 2024, 08:45
Official
Good morning Net xx,
We acknowledge receipt of your complaint and are sorry to hear about your substantial premium increase. We have no intention of exploiting our clients but do understand an annual increase is never welcome.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
Our client care manager will call you to review your premium.
Regards,
The OUTsurance team
We acknowledge receipt of your complaint and are sorry to hear about your substantial premium increase. We have no intention of exploiting our clients but do understand an annual increase is never welcome.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
Our client care manager will call you to review your premium.
Regards,
The OUTsurance team
NX
Net X's updateReviewer Update
27 Jun 2024, 10:07Hi thank you, had the call. I am not happy. please keep the policy active. I am in the process of getting other quotes and will confirm cancellation as soon as I have accepted another quote. thanks.
NX
Net X's update27 Jun 2024, 10:07
Reviewer Update
Hi thank you, had the call. I am not happy. please keep the policy active. I am in the process of getting other quotes and will confirm cancellation as soon as I have accepted another quote. thanks.