YvdM
Yvonne van der Merwe
1 reviews | Active since May 2022
25 May 2022, 11:38
Ridiculous excess Fees!
On Monday 23 May 2022 I logged a claim with Outsurance as my TV an PlayStation has packed up due to all this loadshedding and what not. The lady I spoke to then advised me that my excess on this claim would be R 4500 as it is due to power outages my things have broken. I was completely shocked as I feel this is pure ripp off!! It would`ve been cheaper if my toddler actually damaged the tv screen and then the excess would be MUCH less. I have been with Outsurance for more than 5 years and i have NEVER claimed. After this experience I honestly feel that Outsurance is *****ing my money and I can guarantee that I am on the hunt for new insurance!!
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OUTsurance's replyOfficial
30 May 2022, 08:58Hello Yvonne V
Your disappointment about the revised excess on claimed items following power outages is totally understandable. Thank you for affording us the opportunity t have discussed the reason for this since,
We discussed recourse with you, but also explained the item needs to be assessed and the quote was emailed to you.
We are waiting for your decision as to how you wish to proceed.
Regards
OUTsurance
Your disappointment about the revised excess on claimed items following power outages is totally understandable. Thank you for affording us the opportunity t have discussed the reason for this since,
We discussed recourse with you, but also explained the item needs to be assessed and the quote was emailed to you.
We are waiting for your decision as to how you wish to proceed.
Regards
OUTsurance
OUTsurance's reply30 May 2022, 08:58
Official
Hello Yvonne V
Your disappointment about the revised excess on claimed items following power outages is totally understandable. Thank you for affording us the opportunity t have discussed the reason for this since,
We discussed recourse with you, but also explained the item needs to be assessed and the quote was emailed to you.
We are waiting for your decision as to how you wish to proceed.
Regards
OUTsurance
Your disappointment about the revised excess on claimed items following power outages is totally understandable. Thank you for affording us the opportunity t have discussed the reason for this since,
We discussed recourse with you, but also explained the item needs to be assessed and the quote was emailed to you.
We are waiting for your decision as to how you wish to proceed.
Regards
OUTsurance