Ridiculous
Good day
On the 4th August I had a small accident, Outsuance was very fast with the claim, since then it has been an absolutely nightmare to try and get my excess back. I only receive feedback when I ask. This is dragging out way to long now, 5 months in total. Its covid and im in need to get my money back!
How can we wait for the third party to give information, why would he..
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OUTsurance's replyOfficial
09 Dec 2020, 10:01Hello Pamela
We fully understand your frustration and are truly sorry about the long time it is taking to conclude the recovery for you.
Our legal claims manager has also since contacted you. She provided you with an update and also advised you that this can be a lengthy process.
We will ensure you receive further feedback as we make progress.
Regards
OUTsurance
We fully understand your frustration and are truly sorry about the long time it is taking to conclude the recovery for you.
Our legal claims manager has also since contacted you. She provided you with an update and also advised you that this can be a lengthy process.
We will ensure you receive further feedback as we make progress.
Regards
OUTsurance
OUTsurance's reply09 Dec 2020, 10:01
Official
Hello Pamela
We fully understand your frustration and are truly sorry about the long time it is taking to conclude the recovery for you.
Our legal claims manager has also since contacted you. She provided you with an update and also advised you that this can be a lengthy process.
We will ensure you receive further feedback as we make progress.
Regards
OUTsurance
We fully understand your frustration and are truly sorry about the long time it is taking to conclude the recovery for you.
Our legal claims manager has also since contacted you. She provided you with an update and also advised you that this can be a lengthy process.
We will ensure you receive further feedback as we make progress.
Regards
OUTsurance