Review of OUTsurance – Misleading Practices and Underinsurance

I had a disappointing experience with OUTsurance that I feel compelled to share.

In July 2024, I was searching for a more affordable insurance policy. When I initially received a quote from OUTsurance, it was too high. The consultant assured me they would try to lower the premium and call me back. Later that day, I received a revised, more affordable quote, which I accepted.

Fast forward to December 2024, when I attempted to add my wedding bands to the policy. A different consultant, Bonhle, reviewed my existing policy with me, and we discovered that the original consultant had reduced the insured value of my ring from R130,000 to R13,000—without my knowledge—just to lower the premium and secure my switch to OUTsurance.

Bonhle assured me that they would review the call recordings, and if the mistake was on their consultant's part, it would be rectified. After their investigation, she confirmed that the error was indeed on their side and promised that the ring amount would be corrected while my premium would remain the same. However, they later went back on their word and increased my premium by R1,000 despite their consultant’s admitted fault.

This experience has left me feeling deceived. OUTsurance misled me into believing I was getting a better deal while secretly underinsuring me, only to later demand a significant premium hike when their deception was exposed.

I would not recommend OUTsurance to anyone looking for insurance. If you do choose them, double-check your policy details carefully to ensure that they have correctly noted the values of your insured items and haven’t manipulated figures just to offer you a "cheaper" premium.

Transparency and honesty should be a given in the insurance industry, but unfortunately, that was not my experience with OUTsurance.