Review of Outsurance

Item: OUTsurance
Rating: 1
Author: Hazel M

I joined outsurance for peace of mind that they are promising on their tv adverts daily but I’m getting no peace from this company, I am depressed stressed and annoyed, someone bumped me and I am told to pay excess n yet the person has insurance cover , I thought third party claims you don’t pay excess they are telling me that this person that bumped me it’s denying saying I’m at fault’ ! Why do they have Assesor’s ? What’s their job ? why are they not assigning one to come out and see who’s at fault instead they want to benefit from both of us because we must both pay excess and the excess part also I have a problem with it ,because I was never told of such a huge amount of excess I’m not crazy I wouldn’t move from my previous insurer only to pay more , the recording that they promise ppl at sale stage it’s suddenly hard to get they keep saying they send it to me , I’m wasting my time energy and money here instead of saving it - if you want to be ****med join outsurance u will loose your money , no claim bonus and discount you would have gotten with other insurers The agent that I was dealing with is Tara Snyders who claims client care are the ones to release the recording and she has escalated it but there’s no release and she keeps on escalating until when?

Helpful (0)

Replies (2)

Hazel M's updateReviewer Update

29 Jun 2023, 20:19

I got the recordings because I complained about your service, I don’t understand insurance language tell your consultants not to use insurance jargon when speaking to us that’s not TCF , the money u saying I’m saving I’m actually not because now I’m made to be paying double the excess I had with my previous insurer, prime meridian , I asked why must I pay for excess when I’m claiming from someone that bumped me that’s also insured with u, must we now go around asking ppl where are they insured before they bump us ? Caz u are siding with him maybe it’s because I m a woman I don’t deserve respect and to be treated fairly? Let alone that I m paying for this service you are not doing me a favour,and not sending your assessors to assess the vehicle and see who was at fault ? Ur the only insurer in SA that makes people pay excess on third party claims .The question remains and needs an action and reply. Why must I pay excess on a 3rd party claim?
Let me put it on record , I do not have the funds to pay this excess . Outsurance just do the right thing . What makes Outsurance different from all other insurance companies when it comes to 3rd party claims excess amounts?

Why didn’t your consultant give me a breakdown of the excesses and monthly premiums for me to make an Informed decision your ****mers

Hazel M's update29 Jun 2023, 20:19

Reviewer Update

OUTsurance's replyOfficial

04 Jul 2023, 12:38

Good day Hazel,

We will always ensure we do the right thing and treating all clients fairly is our number 1 priority.

After responding privately to your review, we escalated the matter to Lynette our claims manager. Lynette contacted you to address your concerns. Lynette discussed the call recording in detail with you. You were advised correctly of the excess at sales stage. All claims excluding, roadside assistance and windscreen chip repairs, will require an excess payable by the client. Lynette advised you that you may reduce the excess for future claims.

Thanks for giving us the opportunity to look into the matter and we are sorry for the disappointment.

Regards,
The OUTsurance Team

OUTsurance's reply04 Jul 2023, 12:38

Official