SM
Swart M

1 reviews | Active since Mar 2026

02 Mar 2026, 21:31

*Review:* Mr MGT Swart ID ************* 13 Quinine Glen Marais Kempton Park Claim no

<div>*Review:* Mr MGT Swart ID ************* 13 Quinine Glen Marais Kempton Park Claim no. *** Original incident date Date 22 May 2023 Vehicle Reg TGX 962 GP NISSAN NAVARRA ACCIDENT HISTORY Whilst driving on the OR Tambo highway between Edenvale and Kempton Park a rim presumably a truck rim was rolled from the embarkment into the rd and hit the vehicle head on Outsurance appointed a service provider who repaired it. Three months after the repairs the vehicle started using water and overheated. I eventually took the vehicle to Nolan service Centre in Croydon. He established that the radiator that was fitted after the accident is not compatible and that the suspension was cracked and filled up with a putty filler and sprayed to cover it. This resulted in a serious threat to my and my families lives. The vehicle was removed by Outsurance. I phoned the Outsurance call centre on 5 Feb 2026. After a Month no assessment by an Assessor was done.</div>

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Replies (1)
OUTsurance
OUTsurance's reply09 Mar 2026, 10:58
Official
Good day Swart,

Your review was concerning. After responding privately to you, we escalated the matter to our claims manager, Lindiwe.

Lindiwe contacted you to address your concerns and she discussed the claim in detail with you. 

We can confirm that the claim has been reviewed and payment has been processed.

We do apologise for your experience.

Regards,
The OUTsurance Team