FA
Ferdi A
1 reviews | Active since Mar 2009
05 Mar 2021, 11:05
Retentions doing their best to chase customers away
I took up insurance on a vehicle in September 2020 but to date have still not received the vehicle and subsequently cancelled the policy. I spoke to the retentions manager, Veronica Malebye, who assured me that I can get my premiums refunded due to me never receiving the vehicle and asked me to send an affidavit confirming this.
Since sending the affidavit (01/03/2021), I have been unable to contact Veronica or even her team manager. I have left no less than five messages for either to call me back but to no avail. How can the retentions department expect to retain any customers if this is the treatment I get? Should I cancel my life policy with Outsurance as well?
Helpful (0)
Replies (5)0
Replies (5)
OUTsurance's replyOfficial
09 Mar 2021, 08:38Hello Ferdi
Your feedback was most concerning and immediately investigated.
Veronica called you with an apology for her unavailability when you contacted us. She has since discussed the refund amount with you which is being processed and when this will be available in your account.
Thank you for accepting our apologies.
Regards
OUTsurance
Your feedback was most concerning and immediately investigated.
Veronica called you with an apology for her unavailability when you contacted us. She has since discussed the refund amount with you which is being processed and when this will be available in your account.
Thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply09 Mar 2021, 08:38
Official
Hello Ferdi
Your feedback was most concerning and immediately investigated.
Veronica called you with an apology for her unavailability when you contacted us. She has since discussed the refund amount with you which is being processed and when this will be available in your account.
Thank you for accepting our apologies.
Regards
OUTsurance
Your feedback was most concerning and immediately investigated.
Veronica called you with an apology for her unavailability when you contacted us. She has since discussed the refund amount with you which is being processed and when this will be available in your account.
Thank you for accepting our apologies.
Regards
OUTsurance
FA
Ferdi A's updateReviewer Update
12 Mar 2021, 10:36Thank you very much, her call came shortly after this was noted and she committed that the funds would be in my account by Tuesday 09/03/2021 however it is now Friday 12/03/2021 and I am still waiting... When I call in, I have had three different representatives tell me that the payment was released but nobody is willing to send me proof of payment?
FA
Ferdi A's update12 Mar 2021, 10:36
Reviewer Update
Thank you very much, her call came shortly after this was noted and she committed that the funds would be in my account by Tuesday 09/03/2021 however it is now Friday 12/03/2021 and I am still waiting... When I call in, I have had three different representatives tell me that the payment was released but nobody is willing to send me proof of payment?
OUTsurance's replyOfficial
12 Mar 2021, 11:01Hello Ferdi
Thank you for your further feedback.
We requested Veronica to call you and provide you with a proper update.
Regards
OUTsurance
Thank you for your further feedback.
We requested Veronica to call you and provide you with a proper update.
Regards
OUTsurance
OUTsurance's reply12 Mar 2021, 11:01
Official
Hello Ferdi
Thank you for your further feedback.
We requested Veronica to call you and provide you with a proper update.
Regards
OUTsurance
Thank you for your further feedback.
We requested Veronica to call you and provide you with a proper update.
Regards
OUTsurance
FA
Ferdi A's updateReviewer Update
12 Mar 2021, 11:07Thank you very much. Veronica called me and advised that the money was paid to a different account than what we agreed. I will check on my side and advise.
FA
Ferdi A's update12 Mar 2021, 11:07
Reviewer Update
Thank you very much. Veronica called me and advised that the money was paid to a different account than what we agreed. I will check on my side and advise.
OUTsurance's replyOfficial
12 Mar 2021, 11:39Sorry about the error, Ferdie. Please let us know if you require further assistance from us.
Regards
OUTsurance
Regards
OUTsurance
OUTsurance's reply12 Mar 2021, 11:39
Official
Sorry about the error, Ferdie. Please let us know if you require further assistance from us.
Regards
OUTsurance
Regards
OUTsurance