lT
louis T
1 reviews | Active since Jul 2019
12 Sept 2022, 17:53
RESPONSE ON REVIEW
I have posted a review of bad service received from Outsurance. Outsurance respond back to Helopeter by saying that the Claim Manager want to call me but I did not respond to their call which is a absolute lie. I have spoken to the Claim Manager who informed me that my claim is closed due to that they cannot get hold of the guilty party and that I will not get back my access of R4000. Now they also lie on their response to Helopeter. Shame on them
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OUTsurance's replyOfficial
13 Sept 2022, 14:35Hello Louis
Following our private reply to your subsequent complaint lodged, we again apologise for having attempted to make contact with you, using the detail we had for you while you were still a client of ours, which are not the same you use currently.
Our liability claims manager made successful contact with you today. He apologised for the lack of feedback from our recoveries department at the time.
We secured a judgement against the 3rd party, which was the ultimate legal stance, but did unfortunately not succeed in recovering your excess. Thank you for your understanding.
Regards
OUTsurance
Following our private reply to your subsequent complaint lodged, we again apologise for having attempted to make contact with you, using the detail we had for you while you were still a client of ours, which are not the same you use currently.
Our liability claims manager made successful contact with you today. He apologised for the lack of feedback from our recoveries department at the time.
We secured a judgement against the 3rd party, which was the ultimate legal stance, but did unfortunately not succeed in recovering your excess. Thank you for your understanding.
Regards
OUTsurance
OUTsurance's reply13 Sept 2022, 14:35
Official
Hello Louis
Following our private reply to your subsequent complaint lodged, we again apologise for having attempted to make contact with you, using the detail we had for you while you were still a client of ours, which are not the same you use currently.
Our liability claims manager made successful contact with you today. He apologised for the lack of feedback from our recoveries department at the time.
We secured a judgement against the 3rd party, which was the ultimate legal stance, but did unfortunately not succeed in recovering your excess. Thank you for your understanding.
Regards
OUTsurance
Following our private reply to your subsequent complaint lodged, we again apologise for having attempted to make contact with you, using the detail we had for you while you were still a client of ours, which are not the same you use currently.
Our liability claims manager made successful contact with you today. He apologised for the lack of feedback from our recoveries department at the time.
We secured a judgement against the 3rd party, which was the ultimate legal stance, but did unfortunately not succeed in recovering your excess. Thank you for your understanding.
Regards
OUTsurance