EV
Elizabeth V
1 reviews | Active since Jul 2009
28 Dec 2019, 08:15
Rerate AGAIN after 4 months!
I got a rerate notification today. I updated my policy in August and now you want to push it back up AGAIN after we just reviewed it. I have moved my personal insurance and car insurance from Outsurance due to your bad price point in the market, if you would like me to move my building insurance too, please implement this new rate!
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Replies (2)
OUTsurance's replyOfficial
31 Dec 2019, 12:12Hello Elizabeth
Thank you for getting in touch with us.
We fully understand your disappointment about the increase.
Our client care advisor was in contact with you, but our client care manager will call you after she had been in contact with the bank.
Regards
OUTsurance.
Thank you for getting in touch with us.
We fully understand your disappointment about the increase.
Our client care advisor was in contact with you, but our client care manager will call you after she had been in contact with the bank.
Regards
OUTsurance.
OUTsurance's reply31 Dec 2019, 12:12
Official
Hello Elizabeth
Thank you for getting in touch with us.
We fully understand your disappointment about the increase.
Our client care advisor was in contact with you, but our client care manager will call you after she had been in contact with the bank.
Regards
OUTsurance.
Thank you for getting in touch with us.
We fully understand your disappointment about the increase.
Our client care advisor was in contact with you, but our client care manager will call you after she had been in contact with the bank.
Regards
OUTsurance.
OUTsurance's replyOfficial
02 Jan 2020, 10:39Hello Elizabeth
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rerate of your policy. We completely understand how this is affecting you and are certainly not insensitive to the financial impact thereof.
Following your last interaction with us, our Facility Review Manager contacted you to address your concerns. Unfortunately we are unable to provide you with the discount you need at this point.
We are sorry we could not offer you a further saving to your premiums.
Regards
OUTsurance
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rerate of your policy. We completely understand how this is affecting you and are certainly not insensitive to the financial impact thereof.
Following your last interaction with us, our Facility Review Manager contacted you to address your concerns. Unfortunately we are unable to provide you with the discount you need at this point.
We are sorry we could not offer you a further saving to your premiums.
Regards
OUTsurance
OUTsurance's reply02 Jan 2020, 10:39
Official
Hello Elizabeth
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rerate of your policy. We completely understand how this is affecting you and are certainly not insensitive to the financial impact thereof.
Following your last interaction with us, our Facility Review Manager contacted you to address your concerns. Unfortunately we are unable to provide you with the discount you need at this point.
We are sorry we could not offer you a further saving to your premiums.
Regards
OUTsurance
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rerate of your policy. We completely understand how this is affecting you and are certainly not insensitive to the financial impact thereof.
Following your last interaction with us, our Facility Review Manager contacted you to address your concerns. Unfortunately we are unable to provide you with the discount you need at this point.
We are sorry we could not offer you a further saving to your premiums.
Regards
OUTsurance