Requested quotes not emailed

I had called Outsurance for a quote on my vehicles as well as my home. The TV commercials say switch to Outsurance and save and it seems so easy. I spent almost an hour answering question about my vehicles and home and at the end I requested that 3 quotes be sent to me. To my dismay the person from the Outsurance call centre was taken aback my my request and ask me what I really wanted from Outsurance. She was so lazy to send me three different quotes. The quotes would be used to see which quote best suited my needs and I could compare the quotes to make an informed decision once discussing with my spouse. I told her I was looking for a good premium so basically value for money quote but she did not send me the required quotes or follow up. I eventually went with Discovery Insure since the lady that dealt with me was so patient and she sent me 5 quotes and I chose the best option. Laziness from Outsurance call centre workers is what could cause a person opting to another insurance company. I was so irritated when the lady from Outsurance did not send me the quotes. All I wanted was 3 different quotes and I would have chosen Outsurance as my insurance company but due to unprofessional call centre workers Outsurance has lost 1 client.