Requested for cancellation on the 28th September 2016 - Account STILL debited
<p>I refer to my emails and subsequent telephone conversation. I asked you to please cancel my policy WEF 31/10/2016.</p> <p> </p> <p>I gave you more than a month’s notice and I followed up and requested that you please don’t debit my account. You have gone and debited my account AGAIN</p> <p> </p> <p>PLEASE PROCESS A REFUND ASAP.</p>
Dear Shelley-anne
Thank you for bringing the matter to our attention. Our concerns was noted and Brian from our client care department has since been in contact and confirmed the policy was cancelled as per your request. He explained the pro-rata refund was released and should be available in your account in the next 48 hours.
Kind regards,
Alet
Dear Shelley-anne
Thank you for bringing the matter to our attention. Our concerns was noted and Brian from our client care department has since been in contact and confirmed the policy was cancelled as per your request. He explained the pro-rata refund was released and should be available in your account in the next 48 hours.
Kind regards,
Alet