Reputable "Outsurance " ?
I purchased I vehicle in 2016, insured it with Outsurance .2 days ago ,I get a SMS requesting to provide proof that I have a tracker installed. Whilst on my policy document it is reflected as "Alarm/immobiliser - Unspecified Tracking device - Tracker skytrax consumer r199". After almost 3 years of paying a premium I am asked to provide a certificate from the tracking company. How do you start to even explain that Outsurance. Securing my premium is more important than having me insurance and preventing a court chase at the time of the vehicle possible being ****** . I get it ,I have to tip toe around you cause you ain't really what you seem to be-reputable. Please explain that?
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OUTsurance's replyOfficial
05 Feb 2019, 12:23Hello lee-roy
Your unhappiness is totally understandable and we are truly sorry about the upset we caused you.
Our client care manager contacted you and explained the reason for the notification was the change of tracking device now installed. We could have done better by ensuring you don't receive the automated message.
Thanks for allowing us the opportunity to assist and clarify.
Regards
OUTsurance
Your unhappiness is totally understandable and we are truly sorry about the upset we caused you.
Our client care manager contacted you and explained the reason for the notification was the change of tracking device now installed. We could have done better by ensuring you don't receive the automated message.
Thanks for allowing us the opportunity to assist and clarify.
Regards
OUTsurance
OUTsurance's reply05 Feb 2019, 12:23
Official
Hello lee-roy
Your unhappiness is totally understandable and we are truly sorry about the upset we caused you.
Our client care manager contacted you and explained the reason for the notification was the change of tracking device now installed. We could have done better by ensuring you don't receive the automated message.
Thanks for allowing us the opportunity to assist and clarify.
Regards
OUTsurance
Your unhappiness is totally understandable and we are truly sorry about the upset we caused you.
Our client care manager contacted you and explained the reason for the notification was the change of tracking device now installed. We could have done better by ensuring you don't receive the automated message.
Thanks for allowing us the opportunity to assist and clarify.
Regards
OUTsurance