Repugnantly Deplorable Service

My car was taken in for repairs two months ago, The panel beater decided to take the car in to Audi to fix one intricate part of the repairs, when the panel beater gave Outsurance the quote from Audi, OUTsurance insisted that the car be taken to a so-called specialist of their choosing(cheaper), The car is still not back and I have no idea what is going on I’ve been calling them every two hours and every time I get a new agent that tells me they will talk to the manager and call me back as they are not able to transfer directly to the manager. These people (OUTsurance) have added so much red tape to getting answers that you end up screaming at the poor consultants that have no discretion nor knowledge of how to help you. My courtesy car was due back days ago and since the I’ve been paying per day out of pocket because I cannot - not have a car. Definitely going back to Santam after this, saving R100 rands pm is not worth this headache. Here is a list of consultants I’ve spoken to: (at least the ones I can remember)

• Siyabonga Maphalala (claims manager)

• Ashlin Filander

• Nelson (complaints dpt)

• Bridget Mushoma.

• Siya Mgcina (message dpt)

And I only started taking their names down after I realised that I’m being taken for a ride here! Trust me this not even half of the list. Never been this ****ed & powerless I can’t even put it into words