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Sarah T
1 reviews | Active since Aug 2023
23 Aug 2023, 14:30
Reporting
Hi my name is Sarah Thema from carltonville. I would like to share my story. I pay outsurance manthly premium for funeral cover. My father passed away on the 3 of July 2023 and make claim to shoprite on Tuesday the 4th of July. From Tuesday till Saturday i haven't got the payment. I bury my father with my son's school fees outsurance pay me on Monday morning after the funeral and receive the amount that I was not expecting
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Sarah T's updateReviewer Update
23 Aug 2023, 14:48I am not happy about this because this is not what they advertising and they should inform me about the premium that was not paid. I was the one who is calling them. Even shoprite disappointed me my thoughts was expecting the wrong sad disappointments.
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Sarah T's update23 Aug 2023, 14:48
Reviewer Update
I am not happy about this because this is not what they advertising and they should inform me about the premium that was not paid. I was the one who is calling them. Even shoprite disappointed me my thoughts was expecting the wrong sad disappointments.
OUTsurance's replyOfficial
30 Aug 2023, 14:22Good day Sarah,
We are so sorry for your loss. Condolences to you and your family.
After responding privately to your review, we escalated the matter for urgent attention. Maggie our claims manager has been unsuccessful in her attempts to reach you. We have provided you with Maggie's contact information. Please contact Maggie at your convenience and she will in turn address your concerns.
You have our apologies for the poor service experience.
Regards,
The OUTsurance Team
We are so sorry for your loss. Condolences to you and your family.
After responding privately to your review, we escalated the matter for urgent attention. Maggie our claims manager has been unsuccessful in her attempts to reach you. We have provided you with Maggie's contact information. Please contact Maggie at your convenience and she will in turn address your concerns.
You have our apologies for the poor service experience.
Regards,
The OUTsurance Team
OUTsurance's reply30 Aug 2023, 14:22
Official
Good day Sarah,
We are so sorry for your loss. Condolences to you and your family.
After responding privately to your review, we escalated the matter for urgent attention. Maggie our claims manager has been unsuccessful in her attempts to reach you. We have provided you with Maggie's contact information. Please contact Maggie at your convenience and she will in turn address your concerns.
You have our apologies for the poor service experience.
Regards,
The OUTsurance Team
We are so sorry for your loss. Condolences to you and your family.
After responding privately to your review, we escalated the matter for urgent attention. Maggie our claims manager has been unsuccessful in her attempts to reach you. We have provided you with Maggie's contact information. Please contact Maggie at your convenience and she will in turn address your concerns.
You have our apologies for the poor service experience.
Regards,
The OUTsurance Team