EM
Eugenia M
1 reviews | Active since Feb 2021
31 Jan 2025, 16:09
Replacement of a dripping gyser
No response after reporting the licking gyser from the 29 Jan 2025. The assessor came and reported the the gyser must be replaced. He promised that he is coming back up until this day 31 Jan 2025 they have not replaced it and it is causing damege to my mother's house..
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Replies (2)EM
Eugenia M's updateReviewer Update
01 Feb 2025, 18:43Thank you very much for your swift response. High quality of customer care is what l saw from the gentleman assigned to attend to our problem. Thank you
EM
Eugenia M's update01 Feb 2025, 18:43
Reviewer Update
Thank you very much for your swift response. High quality of customer care is what l saw from the gentleman assigned to attend to our problem. Thank you
OUTsurance's replyOfficial
13 Feb 2025, 14:22Good day Eugenia,
We are sorry again for your disappointing experience.
We are glad that we could assist with your complaint and get the matter expedited. The service transgressions have been addressed with the advisor.
Regards,
The OUTsurance Team
We are sorry again for your disappointing experience.
We are glad that we could assist with your complaint and get the matter expedited. The service transgressions have been addressed with the advisor.
Regards,
The OUTsurance Team
OUTsurance's reply13 Feb 2025, 14:22
Official
Good day Eugenia,
We are sorry again for your disappointing experience.
We are glad that we could assist with your complaint and get the matter expedited. The service transgressions have been addressed with the advisor.
Regards,
The OUTsurance Team
We are sorry again for your disappointing experience.
We are glad that we could assist with your complaint and get the matter expedited. The service transgressions have been addressed with the advisor.
Regards,
The OUTsurance Team