Replaced TV claim has pink screen no help

Late last year I claimed for a Damaged tv. Outsurance handled this for me and sent photo staa to replace.they dropped if off at home. few months and my tv has a pink screen. Photo staa has new owner who is clueless. St ages we must take the tv in ourselves! I call Outsurance to assist with this matter 8 days ago and spoke to Thabiso who says that this will be addressed and Outsurance will contact photo staa. I have sent Thabiso email after email including my partner, and no reply at all!!!! Seems e eryone washed they hands from this. But I am still stuck with a pink brand new TV. I pay insurance and never claim until recent and I am sure over the years of being with Outsurance claim free except for the tv I could have bought myself a few new TVs. Why am I being ignored? Why doi not have answers? Why am I paying insurance? Why must I take the tv in myself? Are you kidding and if it again gets damaged? Very frusstrated!