SM
Shanaaz M
1 reviews | Active since Dec 2012
22 Apr 2022, 11:23
Reneging on cover
I had a fire at my premises. There is extensive damage. Outsurance has taken more than a week in assessing the contents claim. During this process they are trying to stop insuring on the premise that there is no security. Given the damage and rebuilding my security company is at the premises.
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Replies (2)
OUTsurance's replyOfficial
28 Apr 2022, 13:33Good day Shanaaz,
So sorry to read about the fire. The last thing we wanted to do was add further stress to an already very stressful situation.
After responding privately to your review, we escalated the matter for urgent attention. Ntlhari our claims manager contacted you to apologise for the bad experience and he discussed the way forward with you. We will remain in contact with you up until the claim has been finalised.
We do apologise for the overall bad experience.
Regards,
OUTsurance
So sorry to read about the fire. The last thing we wanted to do was add further stress to an already very stressful situation.
After responding privately to your review, we escalated the matter for urgent attention. Ntlhari our claims manager contacted you to apologise for the bad experience and he discussed the way forward with you. We will remain in contact with you up until the claim has been finalised.
We do apologise for the overall bad experience.
Regards,
OUTsurance
OUTsurance's reply28 Apr 2022, 13:33
Official
Good day Shanaaz,
So sorry to read about the fire. The last thing we wanted to do was add further stress to an already very stressful situation.
After responding privately to your review, we escalated the matter for urgent attention. Ntlhari our claims manager contacted you to apologise for the bad experience and he discussed the way forward with you. We will remain in contact with you up until the claim has been finalised.
We do apologise for the overall bad experience.
Regards,
OUTsurance
So sorry to read about the fire. The last thing we wanted to do was add further stress to an already very stressful situation.
After responding privately to your review, we escalated the matter for urgent attention. Ntlhari our claims manager contacted you to apologise for the bad experience and he discussed the way forward with you. We will remain in contact with you up until the claim has been finalised.
We do apologise for the overall bad experience.
Regards,
OUTsurance
OUTsurance's replyOfficial
16 May 2022, 08:12Hello Shanaaz
We are so sorry the claim has not been finalised for you yet!
Our claims manager contacted you on Thursday, 12 May. She discussed the cash in lieu settlement we previously offered, and will continue with this now for all the items we have validated.
The quote and report we have since obtained were sent to you upon your request and several discussions followed.
We are finalising the claim for you and final feedback will be provided.
Regards
OUTsurance
We are so sorry the claim has not been finalised for you yet!
Our claims manager contacted you on Thursday, 12 May. She discussed the cash in lieu settlement we previously offered, and will continue with this now for all the items we have validated.
The quote and report we have since obtained were sent to you upon your request and several discussions followed.
We are finalising the claim for you and final feedback will be provided.
Regards
OUTsurance
OUTsurance's reply16 May 2022, 08:12
Official
Hello Shanaaz
We are so sorry the claim has not been finalised for you yet!
Our claims manager contacted you on Thursday, 12 May. She discussed the cash in lieu settlement we previously offered, and will continue with this now for all the items we have validated.
The quote and report we have since obtained were sent to you upon your request and several discussions followed.
We are finalising the claim for you and final feedback will be provided.
Regards
OUTsurance
We are so sorry the claim has not been finalised for you yet!
Our claims manager contacted you on Thursday, 12 May. She discussed the cash in lieu settlement we previously offered, and will continue with this now for all the items we have validated.
The quote and report we have since obtained were sent to you upon your request and several discussions followed.
We are finalising the claim for you and final feedback will be provided.
Regards
OUTsurance