Removal of Outsurance Cancellation from ITC Record

Item: OUTsurance
Rating: 1
Author: Lorinda S

I am writing to urgently address an issue regarding the cancellation of my Outsurance policy, which was completed as per my request. Despite this, I have noticed that the cancellation is not reflected on my ITC record, and the account is still showing as open.

I kindly request that you immediately update your records to reflect the cancellation and remove any associated information from my ITC record as soon as possible.

Additionally, I have been informed that Outsurance continues to attempt deductions from my account, despite the cancellation. This is not only a breach of the agreement, but it has also resulted in unnecessary bank charges on my end.

Should this matter not be resolved promptly, I will be forced to escalate this issue for investigation. I expect this to be addressed urgently, and for the account to be fully closed with all related charges removed.

Please confirm the status of this request at your earliest convenience.

Helpful (0)

Replies (4)

OUTsurance's replyOfficial

21 May 2025, 09:35

Good day Lorinda,

Thank you for bringing the matter to our attention.

We are members of the Credit Providers Association, and we are obliged to provide the credit bureaus with the details of financial transactions relating to our premiums. This includes both payments of premium and where premiums are not paid.

Please take a screen shot of your credit report and email it to our ITC team - ***. Once received, they will request the bereaus to update their records,

We do apologise for the inconvenience caused.

Regards,
The OUTsurance Team

OUTsurance's reply21 May 2025, 09:35

Official

Good day Lorinda,

Thank you for bringing the matter to our attention.

Lorinda S's updateReviewer Update

21 May 2025, 10:38

Good day,

Despite several emails confirming the cancellation of the insurance, I have noticed that you are still attempting to deduct payment. Please note that the insurance was cancelled in advance, and there was already an existing insurance policy in place after the cancellation.

I kindly request that you contact your ITC team to correct the inaccurate information and stop any further attempts to deduct funds. This issue has already been addressed multiple times, and it’s imperative that the necessary updates are made immediately.

Thank you for your prompt attention to this matter.

Lorinda S's update21 May 2025, 10:38

Reviewer Update

Good day,

Thank you for your prompt attention to this matter.

Lorinda S's updateReviewer Update

21 May 2025, 10:39

DO YOUR WORK AND NOT TELL ME TO DO YOUR WORK!

Lorinda S's update21 May 2025, 10:39

Reviewer Update

DO YOUR WORK AND NOT TELL ME TO DO YOUR WORK!

OUTsurance's replyOfficial

21 May 2025, 11:32

Good day Lorinda,

Thanks for your further feedback.

Your policy was cancelled In January 2025. A client services manager will call you.

Regards,
The OUTsurance Team

OUTsurance's reply21 May 2025, 11:32

Official

Good day Lorinda,

Thanks for your further feedback.

Your policy was cancelled In January 2025. A client services manager will call you.

Regards,
The OUTsurance Team