BP
Brigitte P
1 reviews | Active since Aug 2019
20 Aug 2019, 12:41
REJECTING CLAIMS
OUTSURANCE REJECTING CLAIMS- SHOCKING.
TOOK PREMIUMS AND CANNOT PAY. TOLD ME I AM COVERED AND THAT I CAN CLAIM AND THE SAID: " NO YOU NOT". BUT HAVE TAKEN PREMIUMS AND THEY CANNOT TELL ME FOR WHAT.
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OUTsurance's replyOfficial
26 Aug 2019, 16:24 Hello Bridgette
You have a right to be satisfied with the insurance cover you have with us and we are sorry for the disappointing feedback you initially received.
Following your approach to *** and their review of the matter, the outcome has been communicated to our Claims Management Team for review and assistance. It has been confirmed that you have been contacted and your concerns addressed accordingly.
Thank you for the opportunity to turn your situation around and improve our client service.
Regards,
OUTsurance
You have a right to be satisfied with the insurance cover you have with us and we are sorry for the disappointing feedback you initially received.
Following your approach to *** and their review of the matter, the outcome has been communicated to our Claims Management Team for review and assistance. It has been confirmed that you have been contacted and your concerns addressed accordingly.
Thank you for the opportunity to turn your situation around and improve our client service.
Regards,
OUTsurance
Best regards,
OUTsurance's reply26 Aug 2019, 16:24
Official
Hello Bridgette
You have a right to be satisfied with the insurance cover you have with us and we are sorry for the disappointing feedback you initially received.
Following your approach to *** and their review of the matter, the outcome has been communicated to our Claims Management Team for review and assistance. It has been confirmed that you have been contacted and your concerns addressed accordingly.
Thank you for the opportunity to turn your situation around and improve our client service.
Regards,
OUTsurance
You have a right to be satisfied with the insurance cover you have with us and we are sorry for the disappointing feedback you initially received.
Following your approach to *** and their review of the matter, the outcome has been communicated to our Claims Management Team for review and assistance. It has been confirmed that you have been contacted and your concerns addressed accordingly.
Thank you for the opportunity to turn your situation around and improve our client service.
Regards,
OUTsurance
Best regards,